Shipping

AS OF NOVEMBER 1, 2005 ALL ORDERS WILL BE SHIPPED OUT MONDAY THROUGH FRIDAY FED EX GROUND (UNLESS OTHERWISE NOTED OR REQUESTED AND AS POSSIBLE, 3 Day Select is no longer available). ANY ORDER PLACED FRIDAY AFTER 2PM, SATURDAY, SUNDAY OR MONDAY WILL BE SHIPPED TUESDAY. TRACKING INFO. AND CONFIRMATION OF APPROVED PAYMENT WILL BE SENT VIA E-MAIL, SO YOU MAY FOLLOW THE STATUS OF YOUR ORDER. ALL ORDERS RECEIVED TUESDAY THROUGH FRIDAY WILL BE SHIPPED SAME DAY OR NEXT DAY.
THANK YOU
SUBURBAN WATER GARDENS,INC.

Shipping Terms
All shipping is provided via Fed Ex. All shipping charges are ADDITIONAL to the item price and will be added to the final total. The purchaser is responsible for all shipping charges.


If merchandise is damaged in transit, claims should be filed by the purchaser directly with the freight company. Please inform us of all damaged shipments so we can help you with your claim. All freight claims should be filed immediately.

Prices quoted are F.O.B. Dix Hills, NY.

Suburban Water Gardens, Inc. is not responsible for any consequential losses due to damaged shipping.

Warranty: We offer a lifetime guarantee on all filter systems, & bottom drains including welding. Any shipping is the responsibility of purchaser.

Prices, terms, conditions, and specification are subject to change without notice.

Returns: You may return unused merchandise with prior authorization within 10 days. You may not return any item that has been taken from a sealed carton or tested in any manner. Shipping charges are non-refundable.

Suburban Water Gardens, Inc. accepts no responsibility for improper use or application of fish health or pond water treatment.
Additionally, Suburban Water Gardens, Inc. accepts no responsibility what so ever from the misuse of any information contained in on this website.

PLEASE NOTE: TO PURCHASE ITEMS ONLINE WITH US,YOU MUST BE LOCATED IN THE CONTINENTAL UNITED STATES.
IF YOU ARE NOT IN THE CONTINENTAL USA AND WISH TO PURCHASE AN ITEM, PLEASE CALL US AT 631-643-3500 TO ARRANGE A MONEY WIRE TRANSFER FOR ALL PURCHASE OUTSIDE THE CONTINENTAL U.S.

All shipping charges are added to the final total price for the cost of the item.

Purchaser is responsible for all shipping costs. Shipping charges will be the lowest shipping cost available via Fedex, or common carrier. The Shipping Costs will be enclosed with your item.

Should you require exact shipping fees quoted on a specific item before ordering, please contact us through our website by clicking here, or you can email us at koi@suburbanponds.com or give us a call at 631-643-3500.